Products are only shipped to countries to which delivery is accepted as mentioned on the website unless explicitly and confirmed in writing by Deta. An order will be shipped between 24 hours after the purchase if the order is placed Monday through Friday. The customer will receive a message when the item is send. Shipping takes 1-3 Business days in the U.S. 6-10 business days international. The stated delivery period is not binding, it is merely an approximate indication. Incorrect shipping addresses are the sole responsibility of the customer and can lead way to charging extra shipping costs at the expense of the customer. In cases where the package is kept at the customer's local post office, it is the customer's responsibility to collect the item. No refunds shall be issued for non-collected items. Customers are responsible for all customs and duties. No delay in delivery can lead to cancel the agreement or to the payment of a claim made by the customer in favour of the customer unless this delay was intended.
In case of a complaint due to non-conform or incorrect delivery, these complaints need to be forwarded at Deta within eight (8) days of the delivery date in order to be admissible. In case of hidden faults, complaints need to be forwarded in writing within eight (8) days after discovery of the fault or after the moment at which such discovery should reasonably have been made. The acceptance of the goods by the customer covers every possible fault, every non-conformity or every error regarding the delivery that could have been recorded.
We will gladly accept exchanges within 14 days of delivery date. We will enclose a return slip with any order (except international shipping). All items must be received in original form with all tags & liners in place. Health regulations do not permit us to accept any exchanges on worn, altered, laundered or damaged items. In case of a return the customer will receive the money of the ordered item(s).