Can I cancel an order I just placed?
Please write to us at mail@deta-nyc,com and we will take care of it.
When will my order be shipped?
We ship Monday through Friday. If you place your order before 12:00 pm we will send it out the same day. Please read all the details in our Shipping Policy.
Can I get expedited shipping?
You will have the option at checkout to choose UPS Next Day Air
Do I have to pay duties and taxes on international orders?
Charges are not always incurred, but payment of any duties and import taxes are in the responsibility of the recipient.
How do I know which size fits me?
Please look closely at the size chart on the product pages. Our two pieces run a bit large, so if you are in-between sizes, size down. You can also find instructions on how to measure your body in the size guide.
I have a long torso and I am in-between sizes. Which size one piece should I get?
In that case you should size up.
Why don’t you offer extended sizing?
We are working on offering a wider range of sizes! Stay tuned.
How can I start a return?
Please send an email to firstname.lastname@example.org and we will start the process.
When will I get refunded for a return?
Once we receive the returned item, we will refund you the amount of the bikini plus shipping cost.
Can I exchange an item?
Yes, if you need another size we will send you a return slip for the item you wish to return. Once we receive the item we will send out the other size. Please note: We only cover the shipping cost of the first exchange.
ABOUT DETA SUITS
Do the suits keep their shape when wet?
Yes, the suit stays as it is. It does not get wider when wet, nor does it stretch over time.
How fast do the suits dry?
They dry as quickly as a regular bathing suit.
What are the suits made of?
The suits are knitted out of Polyester yarn. This yarn has the property of drying fast.
Why don’t you use a more sustainable yarn?
We are constantly on the hunt for a more sustainable yarn.
The challenge is that most sustainable yarn is produced to make fabric. So the factories that produce that kind of yarn sell big quantities of it. The minimums are really high, around 200 lbs. Usually the yarn is raw white and only dyed once it is woven into fabric. So it is tricky to find a company that is willing to sell small amounts. The next challenge is to find a dye house that can dye the yarn in different colors, but their minimum is also high. Just to give an example: For our SS21 collection we ordered 50 lbs and that included 4 colors.
What is sustainable about your brand?
We are producing only small batches of swimsuits to make sure everything can be sold and we have no inventory left. Knitwear is a zero waste technology, so we only use as much yarn as needed. None of our raw materials end up in landfills!
If you have any questions don't hesitate to reach out at email@example.com We are always here to help.